If people can't or won't use a feature, it might as well not exist, wrote Jacob Nielsen and Hoa Loranger. In WebGUI usability has two faces: the usability of WebGUI itself and the quality of the website the designer implements. In this presentation Arjan Widlak will draw a line on usability as both a quality model, where accessibility is the base and eye-candy is at the top, and an organizational model for more efficient development of high quality websites for both programmers and designers.