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patspam
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Date: 9/12/2008 3:55 am · Subject: CS Archiving · Rating: 0
I feel like I'm missing something when it comes to the CS system and archiving..I wanted to set up a Request Tracker, which I noticed uses "archived" status to fake open/close for tickets. Ok, so then I wanted to change the template so that the list of threads showed all tickets (opened and closed) along with their opened/closed status, as most request trackers do. That's where I hit the problem.. Threads that are archived don't get listed at all. And this isn't controlled by the template, it's controlled by the sql query used by getThreadsPaginator(). I guess that's why JT said in his WUC talk that you can improve CS performance by turning on archiving.. but it's rather annoying if you want to show "closed" threads! I guess the underlying problem is that "archived" status is being used for multiple purposes. It only took one line to change the getThreadsPaginator() sql query so that it no longer excludes archived threads, and another line to add an isArchived template variable so that you can display open/closed status on your list of threads, but I'm guessing this isn't much use to people because then you're going to lose the performance benefit of archiving threads. Did I hear a while ago that a new Request Tracker is in the works? Patrick |
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knowmad
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Date: 9/12/2008 7:38 am · Subject: Re: CS Archiving · Rating: 0
Hey Patrick, I thought JT mentioned at the WUC that a new Request Tracker was in the works. I don't know if it's a new asset or better support for doing request tracking in a CS. I have several beefs with using a CS for request tracking, but the biggest issue I take with it is that none of the bugs get id's which means that when a new release comes out you have to go on an expedition to find out what really got fixed when the bug report is something like "I need a template for this display". What kind of bug fix is that?
William ---- |
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JT
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Date: 9/12/2008 8:40 am · Subject: Re: CS Archiving · Rating: 0
I understand your pain. This is another example of using the CS beyond it's limits. It's meant to be a forum/blog type system and here we've misappropriated it for another purpose, similar to how we used to for Photo Galleries. There is a new experimental request tracker in development. It will make it's appearance on webgui.org and plainblack.com in the next month or so. However, it's no where near ready for the core. Like the Bazaar we're going to use it for a while until it is perfect for our needs, then we'll see if there is interest in the community to include it in the core. In the mean time you are always welcome to check out the experimental stuff we're working on, but don't expect it to be stable, supported, etc. https://svn.webgui.org/svnweb/plainblack/browse/experimental/ |
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patspam
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Date: 9/12/2008 8:00 pm · Subject: Re: CS Archiving · Rating: 0
Cool, I thought I heard something about that at the WUC too, glad I wasn't just imagining it :)Look forward to checking it out. Patrick On Fri, Sep 12, 2008 at 11:40 PM, <jt@plainblack.com> wrote: JT wrote: |
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