Thanks Arjan!  I'm sure it will only get better too =)

--- (Edited on 10/8/2008 9:29 am [GMT-0500] by fdillon) ---

It won't be part of 7.6 as it is missing automated tests and internationalization.  It's available in SVN in the experimental branch if you want to download it and install it locally however:

https://svn.webgui.org/svnweb/plainblack/browse/experimental/HelpDesk/

It does require 7.6 beta to work properly.

--- (Edited on 10/9/2008 7:45 am [GMT-0500] by fdillon) ---

Disclaimer: I wouldn't recommend doing this unless you really know what you are doing.

It won't be difficult but it will require a database change that will blow up your upgrade to 7.6 if you don't remember to comment part of it out before running.

It requires you add/update the following methods from the 7.6 versions:

WebGUI/Group.pm
WebGUI/User.pm
WebGUI/AssetLineage.pm

I would recommend setting up a custom lib somewhere with these files in it and tell modperl to use these files rather than the defaults.  That way you don't have to replace the files every time you upgrade.  You will, however, be responsible for manually patching bugs until the 7.6 upgrade

And you'll need to run the following SQL query:

alter table groups add column isAdHocMailGroup tinyint(4) not null default 0

When you do upgrade to 7.6 you will need to make sure you comment out the call to addAdHocMailGroups() before you run it.

--- (Edited on 10/9/2008 1:09 pm [GMT-0500] by fdillon) ---