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Transactions appear w/ no item  (#3916)
Issue

I noticed in a Transaction on pb.com that at least one transaction, made from the Event Manager, showed a status of complete/ok. However, when I view the transaction there is no item associated with it. I can provide the transaction number to a pb staff member if requested.

Solution Summary
Comments
perlmonkey2
0
8/5/2008 12:41 pm

 Kristi could you email out the transaction info to the staff email list?  I can't work on this until I get Shop access, so anyone else interested don't let me stop you.

perlmonkey2
0
8/5/2008 1:52 pm

Asked Vrby to take a look as looking at the transactions in the Shop didn't help me rule out if this is a bug or not.

Vrby
0
8/5/2008 2:10 pm

This was for online support and is a recurring transaction that takes place each year.

perlmonkey2
0
8/5/2008 2:48 pm

Closed per Vrby.

Vrby
0
8/5/2008 2:55 pm

I don't think this should be closed.  I just know what transaction 550 is by looking at other things.  I would assume there should still be a description of what the transaction is.

kristi
0
8/5/2008 3:00 pm
... and not all the transactions I provided PB staff via email were for this type of recurring transaction.

On Aug 5, 2008, at 2:55 PM, <vrby@plainblack.com> wrote:


Kristi McCombs
Director of Training and Documentation
Plain Black Corporation, makers of WebGUI
www.plainblack.com




perlmonkey2
0
8/8/2008 5:00 pm

All these transactions occurred before 7.5.11 in Commerce and not in Shop.  Unsure how to go about debugging them.

perlmonkey2
0
8/9/2008 12:47 pm

Tracked the problem down to the 7.5.10-7.5.11 upgrade script.  No problems before, and the exact same number of problems after that we have as of 5 minutes ago.  Closing this bug to reopen a more specific one.

Details
Ticket Status Closed  
Rating0.0 
Submitted Bykristi 
Date Submitted2008-06-26 
Assigned To unassigned  
Date Assigned2010-09-02 
Assigned By 
Severity Fatal (can't continue until this is resolved)  
What's the bug in? WebGUI Beta  
WebGUI / WRE Version 7.5.13  
URLbugs/tracker/transactions-appear-w/-no-item
Keywords
Ticket History
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