Content Management System (CMS) | Open Source Content Management Software | Application Framework | WebGUI - Content Disappears Upon Saving...and Sometimes Not.

Content Disappears Upon Saving...and Sometimes Not. (#3188)

Issue

Sometimes when I am working in an asset (specifically Poll and Article) my content in the Description field disappears upon saving. In the Poll, more specifically, if I change the question and answers, I often have to do it three, even four times before it actually saves. With an article what seems to happen is if I put my content in, then make a Display change (such as hide title) and click save, my content disappears.

The most current example of this happened this morning when I was working on this article wuc/webgui-users-conference-2007. At approximately 9:25 I finished typing my content, and in the Display tab chose to hide the title. At approximately 9:26 AM I saved it, and when I was returned to the page the asset was there, but no content was displayed. Upon clicking the Edit button at approximately 9:26.32 I saw that the Description field in the Add/Edit screen was empty. So, I entered my text again, and saved again. This time all worked well.

Solution Summary

Comments

colink 6/15/2007 4:30 pm	Hmm... I can stream WJVL over the Internet to Portland. I have a box of Golden Grahams and similar clothes. But I'm not clear whether that caused the problem or fixed it. Could you please clue me in?
kristi 6/15/2007 9:00 pm	Sorry, just my smartass response to something JT wrote to me earlier in the day. The problem with the content disappearing isn't consistent, so I know it'll be hard to recreate; however, it happened today while I was talking with Steve and he said he's had the same kind of thing happen to him. So, I posted it and will try to add more info as I get it. I can say that the problem with the Poll has always occurred when editing a pre-existing poll on the site, but not the case with the article today... On Fri, 15 Jun 2007 16:30:52 -0500 wrote: > colink has posted to one of your subscriptions > http://www.plainblack.com/bugs/tracker/content-disappears-upon-saving___and-sometimes-not/1 > > Hmm... > I can stream WJVL over the Internet to Portland. I have a box of Golden >Grahams and similar clothes. But I9m not clear whether that caused the >problem or fixed it. Could you please clue me in? > Unsubscribe ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Kristi McCombs Director of Training and Media Plain Black Corporation (763)219-8759 kristi@plainblack.com
kristi 6/19/2007 3:09 pm	This happened again today (6/19). I edited an existing article on the WebGUI Live page that displays access info for subscribers. I clicked the edit tab, updated the content in the Description field, then went to the Security tab to change the viewing privileges. Upon saving the asset the content reverted back to the original content, and my changes were lost. Adding to this post: This seems to happen more often when I save from a tab other than the Properties tab.
Graham 7/18/2007 3:58 pm	I'm not able to replicate this at all, but I'll leave it open in case someone can post anything additional to track down the problem.
preaction 7/24/2007 12:02 pm	I have yet to find a way to test this theory, but I've had the same thing happen on a client site because of strangely encoded characters. But isn't Apache or Perl supposed to handle that? What happens when a POST is sent with encoding Latin1 or ISO-8991-1 instead of UTF-8? What's the text you tried to add to the post?
kristi 7/24/2007 12:30 pm	Not sure...haven't looked into that.Â Varies, depending on the asset it occurred in. So far I've had this occur in a poll, article, and a CS. It always occurs when I'm updating/editing an existing asset's content. Delete the old stuff, put in the new stuff, save...poof. Gone. And, it's always what's input into the Rich Editor content area. Titles, menu titles etc. update as they should. On Jul 24, 2007, at 12:02 PM, <doug@plainblack.com> wrote:
kristi 7/26/2007 11:02 am	This just happened again today on PB's site, this time when adding a page layout asset. 1. Selected page layout asset. 2. Entered text in Description area. 3. Selected style template from Display tab. 4. Saved. 5. When returned to the page the text input into the Description field was gone. Needed to edit the asset and add it a second time.
kristi 8/1/2007 12:13 pm	Happened again today, 8/1. Edited WCC poll, and upon saving, two previous answer selections still appeared. Tried to fix it four times, and each time the deleted answers from the old WCC still appeared. Finally had to just create a new poll
preaction 9/7/2007 10:52 am	Is this a manifestation of the Cache & If-Modified-Since
JT 10/4/2007 1:49 pm	I fixed this a while back and forgot to post here that I did. Kristi has confirmed that she hasn't seen the bug manifest since I put that fix in place.

Details

Ticket Status	Closed
Rating
Submitted By	kristi
Date Submitted	2007-06-15
Assigned To	unassigned
Date Assigned	2008-10-10
Assigned By
Severity	Cosmetic (misspelling, formatting problems)
What's the bug in?
WebGUI / WRE Version	7.3.18 and earlier
URL	bugs/tracker/content-disappears-upon-saving___and-sometimes-not

Keywords

Ticket History